1. Ksbelle offer worldwide shipping except some countries and APO / FPO.
2. Orders processed timely after the payment verification. Our warehouse handling time is about 1-3 working days.
3. We only ship to confirmed order addresses. Your order address must match your Shipping address.
4. Import charges and taxes are buyer’s responsibility. We can do all we can but can not take responsibility for any import chargers or taxes. Please understand that. Thank you!
5. Service transit time is provided by the carrier and excludes weekends and holidays. Transit Time may vary, particularly during the holiday season. Transit time to your country please refer to the shipping info on item detail page. If you need timely delivery please choose faster option like Aliexpress Premium shipping, DHL and Fedex.
RETURN / REFUND
1. We offer 12 months warranty for all items we sold. Accessories come with a 3 months warranty.
2. You have 10 days to contact us and 30 days to return it from the date received. If the item is in your possession more than 10 days, it will be considered used and we will not issuea refund or replacement to you. There are no exceptions shipping cost is bear by both seller and buyer in half.
3. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return and your order ID.
4. We will refund your full order payment amount, upon receipt of the item in its original condition and packaging with all components and accessories included, after both buyer and seller cancel the transaction from Aliexpress. OR you may choose to have a replacement.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.