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Shipping & Payment
We Ship to Worldwide (Except some countries).
We only ship to confirmed order addresses. Please check your address information after you do the payment.
Orders processed timely after the payment verification.
Sometime the shipping way which you chose is too busy , we will change the shipping way to ship your parcel .
Delivery time depends on Shipping Carrier, Customs and Post Dispatch of destination and other factors.
if you didn’t get the parcel after the shipping day , please contact me before you open the dispute ,
i will do my best to solve your problem
If you are satisfied with our product and service, please give us a positive feedback with 5 star review which is very important for us.
We will be very appreciate if you can leave your real feeling here.
If you are not satisfied with the items or our service, please contact us last time any feedbacks, we will resolve the issue immediately,
You can contact me at any time, i will reply ASAP. But sometime the reply will be delayed because of the time difference, please wait patiently.
If you have any questions, please contact us and give us a chance to assist you. All messages will be reflected within 1 business day
(except Public holidays in China).
If you do not receive our reply, please kindly re- And we will reply to you as soon as possible.
We apologize for the late reply during holidays (included Sundays).
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.